Feedback
Basic > Help > Feedback
Edition: Supply Chain Platform – Lite; Supply Chain Platform – Basic.
Function
If you encounter an issue that you can't resolve, you can seek assistance from customer service personnel. In the ezGPM.NET system, every functional window has a 
button. You can use this button to raise operational queries to customer service.
Main Page - Searching Columns
Searching Condition
| Column | Description | Remark |
|---|---|---|
| Case Number | The case number for customer service inquiries. | Sortable. |
| Created by | The name (account) of the person who raised this issue. | Sortable. |
| Status | The issue processing status, with status types: processing and closed. | |
| Status Time | The most recent time this issue's status was updated. | Sortable. |
| Category | The types of inquiry for cases are: operating, bug, demand, setting, comment, and other. | |
| Subject | The title of the inquiry/issue. | Sortable. |
| Create Date | The creation time of the inquiry record. | |
| Send User | The last updater of the status information for this issue. | Sortable. |
| Latest Message Time | The most recent time the information status for this issue was updated. | Sortable. |
The various search criteria above can either remain unspecified (to query all data) or be set with one or more conditions. The system will retrieve specific data that matches all the specified conditions. Once configured, click
to perform the search. If you want to clear all the set query conditions, click 
to reset.
Searching Results
After querying, you can click on the headers above to sort this list based on the content of that column. If you need to use this list's data outside the system, you can also click 
to export the list content in Excel format for storage.
The query results of the MCD table will be displayed in the bottom right-hand table. You can handle individual records based on your requirements. Here's how you can operate:
- If you wish to filter data based on specific criteria, you can click on the filter icon
located on the right side of the column headers. Set individual conditions to further filter the query results according to your requirements. - Alternatively, you can click on the icon located at the top of the table to export the query results into a file, typically in Excel format.
If you want detailed instructions on the query functionality, please refer to the General User's Interface for more information.
Feedback Page
Columns Descriptions
| ield | Description | Remark |
|---|---|---|
| Case Number | The case number for customer service inquiries. | The system-generated case serial number, read-only. |
| Subject | The title of the inquiry/issue. | Required. |
| Category | The types of inquiry for cases are: operating, bug, demand, setting, comment, and other. | Dropdown menu. |
| Description | Provide a more comprehensive and detailed description of the inquiry/issue. | Required |
| Email of carbon copy | When raising an issue, multiple email accounts for notification purposes can be provided. | In lowercase, separating personnel emails. |
| Screenshot | Automatically capture the current system screen at the time of inquiry. | |
| Attached File | Files can be attached when submitting an issue. |
More Information
Tutorial > Support and Service
Reference
None